Legal Protocols

Data Controller Information

The data controller responsible for the processing of your personal data is CoreAnchorLabs, located at Lugar de Nacimiento: A Gudiña, Ourense — 32540, A Gudiña, Ourense, España, España. You may contact us at [email protected] or +34 634 195 284.

Personal Data We Collect

In accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR), CoreAnchorLabs collects and processes the following categories of personal data:

• Identity Data: Full name, username, or similar identifier.
• Contact Data: Email address, telephone numbers, and billing/delivery addresses.
• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
• Usage Data: Information about how you use our website, products, and services.
• Marketing Data: Your preferences in receiving marketing from us and your communication preferences.

Legal Basis for Processing

CoreAnchorLabs processes your personal data based on the following legal grounds:

• Contract Performance: Processing necessary for the performance of a contract to which you are a party, or to take steps at your request before entering into a contract (Article 6(1)(b) GDPR).
• Legitimate Interests: Processing necessary for the purposes of the legitimate interests pursued by CoreAnchorLabs, except where such interests are overridden by your interests, rights, or freedoms (Article 6(1)(f) GDPR).
• Consent: Where you have given explicit consent for CoreAnchorLabs to process your personal data for one or more specific purposes (Article 6(1)(a) GDPR).

Purpose of Processing

Your personal data is processed by CoreAnchorLabs for the following purposes:

• To provide and maintain our e-commerce engineering services.
• To process transactions and send related information, including invoices and order confirmations.
• To communicate with you about service updates, security alerts, and support messages.
• To comply with legal obligations under Spanish and EU law.
• To improve and personalize our services based on usage patterns and feedback.
• To detect, prevent, and address technical issues and fraudulent activities.

Data Retention

CoreAnchorLabs will retain your personal data only for as long as necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with legal obligations, resolve disputes, and enforce our legal agreements and policies. Usage data is generally retained for a shorter period, except when this data is used to strengthen security or to improve the functionality of our service, or we are legally obligated to retain this data for longer time periods.

Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. CoreAnchorLabs ensures that appropriate safeguards are in place when transferring personal data outside the European Economic Area (EEA), including the use of Standard Contractual Clauses (SCCs) approved by the European Commission.

Your Rights Under GDPR

Under the General Data Protection Regulation, you have the following rights regarding your personal data:

• Right of Access (Article 15): The right to request copies of your personal data.
• Right to Rectification (Article 16): The right to request correction of inaccurate data or completion of incomplete data.
• Right to Erasure (Article 17): The right to request deletion of your personal data under certain conditions.
• Right to Restrict Processing (Article 18): The right to request restriction of processing under certain conditions.
• Right to Data Portability (Article 20): The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object (Article 21): The right to object to CoreAnchorLabs processing of your personal data.
• Right to Withdraw Consent: Where consent is the legal basis for processing, you have the right to withdraw consent at any time.

To exercise any of these rights, please contact CoreAnchorLabs at [email protected]. You also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos - AEPD).

Security of Data

CoreAnchorLabs employs appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, regular security assessments, access controls, and staff training on data protection obligations.

Contact Information

If you have any questions about this Privacy Policy or the practices of CoreAnchorLabs, please contact:

What Are Cookies

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the owners of the site.

How CoreAnchorLabs Uses Cookies

CoreAnchorLabs uses cookies for the following purposes:

• Strictly Necessary Cookies: These cookies are essential for the operation of our website. They enable you to navigate the site and use its features, such as accessing secure areas. Without these cookies, services you have asked for cannot be provided.
• Performance/Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often. This information is aggregated and anonymized, and is used to improve how our website works.
• Functionality Cookies: These cookies allow our website to remember choices you make (such as your username, language, or region) and provide enhanced, more personal features.
• Targeting/Advertising Cookies: These cookies are used to deliver content more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns.

Specific Cookies We Use

Managing Cookies

You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

Most web browsers allow you to manage cookies through their settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Changes to This Cookies Policy

CoreAnchorLabs may update this Cookies Policy from time to time to reflect changes in technology, legislation, or our operations. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about our use of cookies, please contact CoreAnchorLabs at [email protected] or write to us at Lugar de Nacimiento: A Gudiña, Ourense — 32540, A Gudiña, Ourense, España, España.

Service Delivery

CoreAnchorLabs provides professional e-commerce engineering services, including custom platform development, API integration, and conversion optimization. Due to the digital nature of our services and the significant resources allocated to each project, our refund policy is structured as follows:

Project Milestones and Payments

All projects with CoreAnchorLabs are structured around clearly defined milestones with corresponding payment schedules. Payments are due upon the completion and acceptance of each milestone. By engaging our services, you agree to the milestone-based payment structure outlined in your project proposal or contract.

Refund Eligibility

Refunds from CoreAnchorLabs may be issued under the following circumstances:

• Pre-Work Cancellation: If you cancel a project before any work has commenced, CoreAnchorLabs will provide a full refund of any advance payments received within 14 business days.
• Milestone Cancellation: If you cancel a project after work has begun on a specific milestone but before that milestone is completed, CoreAnchorLabs will refund the portion of payment for work not yet performed, less any non-recoverable costs incurred.
• Completed Milestones: Payments for completed and accepted milestones are non-refundable, as the deliverables have been provided and accepted by the client.
• Service Failure: If CoreAnchorLabs fails to deliver the agreed-upon deliverables for a milestone within the specified timeframe (excluding delays caused by the client), a full refund for that milestone will be issued.

Refund Process

To request a refund, you must contact CoreAnchorLabs in writing at [email protected] within 30 days of the payment date. Refund requests will be reviewed within 5 business days, and approved refunds will be processed within 14 business days using the original payment method.

Non-Refundable Items

The following are not eligible for refunds from CoreAnchorLabs:

• Third-party software licenses or subscriptions purchased on your behalf.
• Domain name registrations or hosting fees already provisioned.
• Work completed and accepted by you as meeting the agreed specifications.
• Additional work requested beyond the original project scope (change requests).

Dispute Resolution

If you are dissatisfied with any aspect of our service delivery, we encourage you to contact CoreAnchorLabs directly at [email protected] or +34 634 195 284. We are committed to resolving any disputes amicably. In accordance with Spanish consumer protection law, you may also seek mediation through the relevant consumer protection authorities in España.

Governing Law

This Refund Policy shall be governed by and construed in accordance with the laws of Spain and the European Union, including the Consumer Rights Directive 2011/83/EU. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Ourense, España.

Contact Information

For refund inquiries, please contact:

1. Acceptance of Terms

By accessing or using the services provided by CoreAnchorLabs, located at Lugar de Nacimiento: A Gudiña, Ourense — 32540, A Gudiña, Ourense, España, España ("the Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not access or use our services.

2. Definitions

• "Client," "you," or "your": Any individual or entity that engages CoreAnchorLabs for services.
• "Services": All professional services provided by CoreAnchorLabs, including but not limited to e-commerce development, API integration, conversion optimization, and related consulting.
• "Deliverables": All work products, code, designs, documentation, and materials created by CoreAnchorLabs in the performance of the Services.
• "Project": The specific scope of work agreed upon between CoreAnchorLabs and the Client.

3. Scope of Services

CoreAnchorLabs provides professional e-commerce engineering services as described in individual project proposals and statements of work. The specific scope, deliverables, timelines, and pricing for each Project will be detailed in a separate agreement between CoreAnchorLabs and the Client. Any work outside the agreed scope will be treated as a change request and may incur additional charges.

4. Client Obligations

The Client agrees to:

• Provide timely access to all necessary systems, accounts, credentials, and materials required for the performance of the Services.
• Designate a primary point of contact with decision-making authority for the Project.
• Review and provide feedback on Deliverables within the timeframes specified in the Project agreement.
• Make all payments in accordance with the payment schedule outlined in the Project agreement.
• Ensure that all content and materials provided to CoreAnchorLabs do not infringe upon the intellectual property rights of any third party.

5. Payment Terms

All payments to CoreAnchorLabs are due according to the payment schedule specified in the Project agreement. Unless otherwise agreed:

• A non-refundable deposit of 30-50% is required before work commences.
• Remaining payments are tied to Project milestones as defined in the Project agreement.
• Invoices are payable within 14 days of issuance.
• Late payments may incur a charge of 1.5% per month on the outstanding balance.
• All prices are exclusive of applicable taxes (VAT/IVA), which will be added where required by law.

6. Intellectual Property

Upon full payment for a Project, the Client receives ownership of all Deliverables created specifically for that Project. CoreAnchorLabs retains all rights to:

• Pre-existing code, libraries, frameworks, and tools used in the development process ("CoreAnchorLabs Tools").
• General knowledge, skills, experience, and techniques acquired during the performance of the Services.
• Any reusable components, modules, or patterns developed during the Project that are not specific to the Client's business requirements.

CoreAnchorLabs grants the Client a perpetual, non-exclusive license to use any CoreAnchorLabs Tools incorporated into the Deliverables.

7. Confidentiality

Both parties agree to maintain the confidentiality of all proprietary or confidential information disclosed during the course of the Project. This obligation survives the termination of the Project for a period of 3 years. Confidential information includes but is not limited to: business strategies, financial data, customer lists, technical specifications, source code, and trade secrets.

8. Limitation of Liability

To the maximum extent permitted by applicable law, CoreAnchorLabs shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or in connection with the Services, regardless of the theory of liability. CoreAnchorLabs' total aggregate liability for any claim arising out of or relating to the Services shall not exceed the total fees paid by the Client to CoreAnchorLabs for the specific Project giving rise to the claim.

9. Warranty

CoreAnchorLabs warrants that the Services will be performed in a professional and workmanlike manner, consistent with generally accepted industry standards. CoreAnchorLabs provides a 30-day warranty on all Deliverables from the date of final delivery, during which we will correct any defects in the Deliverables at no additional charge. This warranty does not cover issues arising from: modifications made by the Client or third parties, misuse or improper use of the Deliverables, or changes in third-party services or platforms beyond CoreAnchorLabs' control.

10. Termination

Either party may terminate a Project agreement under the following conditions:

• For Convenience: Either party may terminate with 14 days' written notice. The Client will pay for all work completed up to the termination date.
• For Cause: Either party may terminate immediately if the other party materially breaches any provision of the agreement and fails to cure such breach within 10 days of receiving written notice.
• Non-Payment: CoreAnchorLabs may suspend or terminate Services if the Client fails to make payment within 7 days of the due date.

Upon termination, CoreAnchorLabs will deliver all completed work to the Client and the Client will pay for all work completed up to the termination date.

11. Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials. The affected party will provide prompt written notice and use commercially reasonable efforts to mitigate the effects of the force majeure event.

12. Data Protection

CoreAnchorLabs processes personal data in accordance with the General Data Protection Regulation (EU) 2016/679 and the Spanish Organic Law 3/2018 on the Protection of Personal Data. Both parties agree to comply with all applicable data protection laws and regulations in connection with the Services. Details of CoreAnchorLabs' data processing practices are outlined in our Privacy Policy.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Spain and the European Union. Any dispute arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of Ourense, España. The parties agree to attempt to resolve any dispute through informal negotiation before initiating formal proceedings.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid under applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole. Such provisions shall be modified to the minimum extent necessary to make them enforceable and valid, while preserving their original intent.

15. Amendments

CoreAnchorLabs reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the new Terms. We encourage you to review these Terms periodically.

16. Contact Information

For any questions regarding these Terms of Service, please contact: